Owner of FXN's Co., business coach + strategist (mom, wife + professor)
You name it, she's dabbled in it. Kate Fisher went into entrepreneurship knowing that to succeed, you must fight to win with little resources and large quantities of medium roast; needless to say, she quickly became a Swiss- army knife. When it came down to true happiness and a validated sense of purpose, Kate realized that the one thing in life that truly excited her was helping others succeed and build their dreams.
A customer-obsessed marketing consultant + strategist, Kate possesses a Master's Degree in Business Administration from Suffolk University's Sawyer Business School where she concentrated in Entrepreneurship while deepening her learnings working for one of Boston's largest players in financial services. It wasn't long before Kate found herself eager to find new and innovative ways to create compelling experiences for her clients, obsessing about each and every interaction that a client had with the company while working toward her Certified Customer Experience Professional (CCXP) designation. She is an avid customer advocate and a member of the Customer Experience Professionals Association (CXPA), a global non-profit organization dedicated to the advancement of customer experience management practices.
With experience ranging from global corporations to her own small business', Kate brings hands on experience from walks of business including real estate, financial services, insurance, engineering, hospitality, construction, entertainment, salon and beauty. Currently she works with small to mid-sized business' assisting them in their growth through customer experience, digital marketing and operational efficiency.
An avid, life-long learner, Kate is also an adjunct professor at Quincy College where she has taught courses from Ethics to Writing for Professionals, to her all time favorite discipline, Principles of Customer Service.